We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. All returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a verbal phone confirmation that you would like to return the gown and you must have a return authorization number from us. All returned gowns will have a 50% restocking fee applied from the full retail price of the gown. No manufacturer will take any gowns back from DoveDress.com so therefore we must have a 50% restocking fee. In addition you will incur any shipping fees, transaction fees and insurance fees. Any Free promotional items are not returnable and will be charged full price. This amount will be deducted from the gown refund. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them. We will not hide behind words to contradict the terms.
Damaged / Defective Merchandise
We closely inspect every piece of merchandise that leaves DoveDress.com. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, we must receive a verbal phone confirmation that you would like to return the "damaged" merchandise and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All returns must be returned to us 8 business days after the merchandise was dropped off. If our staff finds that the merchandise is defective or damaged, then, we will contact the manufacturer, and we will repair or replace as deemed necessary by the manufacturer. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. DoveDress.com will incur shipping charges on damaged merchandise. Best Bridal Prices will not incur shipping or insurance charges on merchandise that is found not damaged or misused.
Shipping damages must be noted at the time of delivery with the carrier.
All Wedding Gown orders canceled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. Bridal orders cancelled within three days may be subject to a cancellation fee. DoveDress.com reserves the right to cancel, refund, or refuse any order.
All Canceled Orders must be verbally done over the phone and followed up with a written request. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order, and they will not charge us then we will refund 100% of your money. Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer's stock inventory cannot be canceled or changed. We will try to work with you on canceled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. In most situations it is up to the manufacturer. We will not hide behind words to contradict the terms.
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
Taxes, Duties, Tariffs and/or Brokerage Fees
DoveDress.com cannot be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders.
To find out which if any of these may apply, please contact your local government.