FAQ

1. Q: Are all of the dresses on your site authentic designs?

A: We are an authorized retailer for all of the designers that we carry and all of our dresses are original pieces.

2 . Q: How do I know what size to order?

A:To determine your size for a particular dress we recommend that you have your bust, waist and hips measurements taken and compare them to the measurements found on the size chart for that dress. We recommend choosing the size that comfortably fits all of your measurements. If you are between sizes we recommend choosing the larger size so you can have the dress altered by a tailor or seamstress for a perfect fit.

3. Q: How do I determine my measurements?

A: We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you'd want your dress to fit. Bust Measurement -Standing up straight, with your arms at your side, measure the fullest part of your chest and around your back. Waist Measurement -Measure the narrowest part of your torso or where your waist creases when you bend to the side. Hips-Standing up straight, measure around the fullest part of your hips.

4. Q: According to the size chart I am a different size than I am used to wearing. Why is that?

A: Dresses are sized differently than regular clothing so the best size for you might not be the one you're used to wearing. We recommend that you choose your size based on your measurements and the dress' size chart.

5. Q: How long are the dresses?

A: Length varies by the style and designer, however full-length gowns generally measure 55-60"(140-152cm) from the collarbone to the bottom hem and short dresses range from 27-32"(68-80cm). contact us to request the length of a particular design.

6. Q: How can I tell what kind of fabric a dress is made of?

A: If the type of fabric is not included in the product description we would be happy to find out for you. Contact us to request more information.

7. Q: Do you ship internationally? How long does it take?

A: DoveDress.com ships worldwide via EMS. Shipping takes 3-8 business days.

8. Q: How much does international shipping cost?

A: International orders are ship via EMS. International shipping cost $60 .

9. Q: Do you offer expedited international shipping ?

A: We are now offering DHL expedited international service standard with priority orders, with delivery in 2-4 business days, depending on your location. Contact us for an estimated delivery date for the dress you’re interested in.

10. Q: What type of payments do you accept?

A: Our accepted payment methods are PayPal. If you have Paypal account, you can pay your order via your Paypal account .If you don't have Paypal account, it doesn't matter . You can also pay via Paypal accaunt with your credit card or bank debit card . Our PayPal Account : dovedress@gmail.com . We also accept, Money Gram, Western Union and Wire Transfers.

11. Q: How do you recommend I pay for my order?

A: We recommend that you place your order using PayPal, which is an easy and secure way to make online purchases. For more information visit www.PayPal.com. If you are unable to pay using credit card or PayPal we also accept, bank transfers, Money Gram and Western Union.

12. Q:Is my purchase secure over the Internet?

A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly through PayPal and Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having someone else having your credit card number going to a store than typing it directly on your computer. You are also guaranteed your purchase through your credit card, PayPal and Google.

13. Q: Do you charge sales tax?

A: No

14. Q: How do I order?

A: Ordering from dovedress.com is easy. See something you want? Choose your size and add it to your shopping card by clicking the "Add to Cart" button and follow the checkout direction. Ditailed description of how do I order,you can read on the page How to Order

15. Q: How do I place my order online with a credit card?

A: Select the size and color of the dress you would like to purchase and click, "Add to Cart." You will be taken to your shopping cart. From here you can continue to shop or proceed to checkout. On the first page of checkout you will enter your shipping and contact information. Click Next and you will enter the section Ship Methods ( We have fixed rate shipping method $60 ). Click Next and you will enter the section Payment Method . In Payment Method select PayPal (Legacy ). Than review Order and click Confirm Order . Than click Pay with your debit or credit card as a PayPal guest (is under the sign Don't have a PayPal account ? )you will then be directed to enter your credit card information.Ditailed description of how do I order , you can read on the page How to Order.

16. Q: I don't have a credit card. How can I pay for my order?

A: You can open an account with PayPal and transfer funds directly from your bank account, or if you are unable to pay using PayPal we also accept, direct bank transfers, Money Gram and Western Union.To use Chase Wire Transfer, Maney Gram and Western Union paymant, please contact us dovedress@gmail.com or by phone +38-095-100-5114.

17. Q: How do I pay for my order with a bank transfer, Money Gram, Western Union?

A: Add the dress you would like to purchase to your cart and proceed to checkout. After you enter Billing Information and Shipping information,click Next and you will enter the section Ship Methods ( We have fixed rate shipping method $60 )Click Next and you will enter the section Payment Method . In Payment Method select Western Unionin, Money Gram, Chase Wire Transferstead and click Next. Than review Order and click Confirm Order . Once we determine stock availability we will contact you with the information you need to submit a payment.

18. Q: How do I pay with PayPal?

A: Add the dress you would like to purchase to your cart and proceed to checkout. After you enter Billing Information and Shipping information,click Next and you will enter the section Ship Methods ( We have fixed rate shipping method $60 )Click Next and you will enter the section Payment Method . In Payment Method select PayPal (Legacy ). Than review Order and click Confirm Order . Than if you have a PayPal account Log in to your account to pay .

19. Q: How do I know if my order was accepted?

A: If your order was successfully placed you will be directed to the order confirmation page and given your order confirmation number. If you were not given an order confirmation number, but think that your order was submitted, you can contact us to find out if you have an open order and get your order number.

20. Q: How is the dress shipped?

A:We will be sending you the dress inside-out (to protect the beading), in a box wrapped in a plastic bag to protect it from water and dirt. After your alterations are complete and before the wedding, you will need to send your dress to be professionally steamed or pressed. Do not try to compare the dress to the ones already pressed; it is like trying to compare wrinkled clothes to the professionally dry cleaned ones.

21. Q: I’ve placed my order. Now what?

A: Thank you for shopping with DoveDress.com! You will receive an order confirmation via email . Once your order has been processed you will receive another email with your estimated ship date .

22. Q: Can I edit my order after it has been confirmed?

A: Contact us by phone or email regarding any changes you would like to make to your order.

23. Q: Can I cancel my order?

A: Orders that are pending can be canceled without penalty. However, if the order has been processed and has not yet shipped it can be cancelled but will be subject to a $35 restocking fee. Confirmed special orders and orders that have been shipped are subject to a restocking fee of up to 50%. To cancel your order send us an email or call us at +38-(095)-100-5114

24. Q: Help! I need a dress right away!

A: We would love to help you find a dress for your event that’s just around the corner! Youshould give us a call to make sure that the dress you want is available for immediate shipment. Most items can be shipped same day (pending credit card verification).We offer express shipping via DHL with delivery in just 2-5 business days. Call us to find out if we can meet your wear date.

25. Q: Where are you located?

Do you have a store where I can find your dresses? A: We are in Ukraine, in Chernovtsy. Theatre Square 6 /85. DoveDress.com is solely an online store and our offices are not open to the public. The reason that our prices are so low is because we do not have the overhead of a bridal shop. We are online only, that is the reason we have great prices.

26. Q: Do you have a catalog?

A: We do not have a catalogue but you can see all of the styles we carry on our website.

27. Q: How can I contact customer service?

A: Send us an e-mail by clicking on the Contact us tab at the top of the website or by clicking on Ask Questions on the page of the dress you’re interested in. You can also call us at +38(095) 100-5114